Refund policy

ALL SALES ARE FINAL

Most physical merchandise is made specifically for each order. Except where required by law, we do not accept returns or exchanges for a change of mind, an incorrect size or color selected by the customer, an incorrect address entered at checkout, or normal variations in color and print placement.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us through https://mrjamiemusic.com/pages/contact within 30 days of delivery. Include your order number, a brief description, and clear photographs showing the item and issue.

Verified qualifying issues are handled replacement-first. We will arrange one replacement of the affected item at no additional product cost. A refund or store credit will be considered only when a replacement is unavailable, cannot reasonably be completed, or is required by applicable law. You do not need to return a damaged item unless we provide return instructions.

CANCELLATIONS AND CHANGES

Contact us immediately if you need to change or cancel an order. Changes are not guaranteed. Once an order has entered production, it normally cannot be changed or canceled.

WRONG ADDRESS, UNCLAIMED PACKAGES, AND DELIVERY ISSUES

Customers are responsible for providing a complete and accurate delivery address. If an order is returned, lost, or undeliverable because the address supplied at checkout was incomplete or incorrect, additional production or reshipping charges may apply.

GIFT CARDS

Digital gift cards are non-refundable and cannot be exchanged for cash except where required by law.

This final-sale policy does not limit any rights you have under applicable law. For help, use https://mrjamiemusic.com/pages/contact.